1. Returns & Exchanges

We accept returns or exchanges under the following conditions:

• Products must be unused and in original condition.
• Items should be returned in their original packaging where possible.
• Requests should be made within a reasonable period after delivery.

2. Non-Returnable Items

The following items may not qualify for returns or exchanges:

• Shoes showing signs of excessive wear or misuse.
• Damaged products caused by improper handling.
• Items altered after purchase.

3. Refund Eligibility

Refunds may only be approved in situations where:

• The wrong item was delivered.
• The product received is defective.
• The requested exchange item is unavailable.

Approved refunds will be processed through the original payment method where applicable.

4. Delivery Costs

Delivery fees may not be refundable unless the return is caused by an error on our side.

Customers may be responsible for return delivery charges depending on the situation.

5. Processing Time

Returns, exchanges and approved refunds may take a few business days to process after inspection of the returned item.

6. Policy Updates

Crabkids School Shoes Kenya reserves the right to modify this Refund & Return Policy at any time without prior notice.